Lou Harrell has learned many things in her 42 years in the insurance business. The most important one is “how to listen to your client.” As a personal insurance client manager, Lou knows how to understand her clients’ needs and meet them. Working in an independent insurance agency, Lou can find the right program for each situation by researching many companies. Lou takes pride in staying well educated and knowledgeable. Her dedication to great customer service has given her personal satisfaction and has helped her team grow.

The insurance industry is not the first calling for most people, but it was for Lou. She followed her interest in 1977 and considers her extensive experience to be one of her greatest achievements.

Most people look back on their high school sweetheart; Lou gets to look across the table at hers every morning as they enjoy breakfast together. Lou and her husband, David, are natives of Garner and claim it as their forever home. Together they enjoy spending time with their friends and family, traveling, and trying to fill up their bucket list.

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